Bangkok: Many mule accounts appear to be calling the AOC hotline. Only 30 of the 1,300 calls were found to be genuine accounts.
According to Thai News Agency, the Permanent Secretary of the Ministry of Digital Economy and Society (MDES) revealed that the AOC hotline received 1,300 calls, providing information only to 300. Only 30 were found to be innocent, while the remaining calls are suspected to be fake accounts calling to pressure officials. He insists on speeding up the process of unlocking the accounts, emphasizing that only the funds are involved, not the entire account.
At the Cybercrime Operation Center (AOC), Mr. Wisit Wisitsora-at, Permanent Secretary of the Ministry of Digital Economy and Society (DE), revealed progress following a meeting with the Bank of Thailand (BOT), the Thai Bankers’ Association, the Anti-Money Laundering Office (AMLO), and the Technology Crime Suppression Division (TCSD). The meeting discussed measures to temporarily revoke bank account suspensions related to fraudsters’
mule accounts. This is due to the enforcement of the Emergency Decree on Measures to Prevent and Suppress Technology Crime (No. 2) B.E. 2568 (2025). The Ministry will expedite the unlocking of affected accounts as soon as possible.
Since the account suspension case was only opened, it has been found that only the numbers that have been verified, for September 14, 2025, there were approximately 1,300 calls to the AOC 1441, press 2, of which only 300 were able to provide information, while the remaining 1,000 were unable to provide information.
Of the 300 calls, only 30, or 10%, were actually innocent accounts. The remaining 270 were mule accounts, possibly calling to stir up trouble and pressure officials into unlocking their accounts without checking. For those in distress and genuinely innocent individuals, officials will likely take about half a day to unlock their accounts. The remaining 1,000 calls, which failed to provide information, are believed to have been made during the height of the rumour mill,
prompting calls to demand the accounts be unlocked without checking. However, the process follows legal protocols.
Mr. Wisit emphasized that callers must provide clear information, including their full name, bank account number, and 13-digit national ID card number. The AOC has 100 lines available to serve the public 24/7, with plans to add more, confirming that this will be sufficient.
Mr. Wisit confirmed that the officers’ account freeze, not the seizure, only halted the funds transferred from the mule accounts. He added that all funds, regardless of the mule account, will be frozen. Regarding whether the funds are involved in money laundering, the AMLO and police will handle the matter. He confirmed that only suspicious transactions will be frozen. Regarding the public’s claims that entire accounts have been frozen, he said the bank must verify this with the bank. If the verification confirms compliance with the law, the process must be handled legally. This is a matter for the Bank of Thailand and the T
hai Bankers Association.
However, account suspensions are not limited to small merchants or individual businesses. Larger businesses are also subject to suspensions. There is no discriminatory treatment.