Bangkok, Red Line suburban electric train. Revealing the results of the 1st service user satisfaction survey for the year 2024, reflecting the confidence of service users. and are very satisfied
Mr. Suthep Phanpeng, Managing Director of SRT Electric Railway Company Limited (SRT), or the operator of the Red Line suburban electric train, revealed that the company has surveyed passenger satisfaction in using the electric train service. Red Line suburbs for the year 2024 for the first time in order to be able to collect information and reach the needs of passengers For applying data to effectively improve service levels. by the National Institute of Development Administration (NIDA Poll), which is an institution with expertise in surveys and research. is the designer and went to the area to survey satisfaction from users of all 13 stations
The results show that from a full score of 5, passengers were satisfied with the service 4.48, safety 4.46, reliability regarding punctuality, frequency and quality of elect
ric train operation 4.38, public relations and information provision 4.45, Quality and facilities at stations and in trains 4.36, fare coins/tickets and marketing promotion activities 4.38, which the said survey results show that passengers have great confidence in the Red Line suburban electric train service.
The results of the survey of passenger satisfaction with the Red Line suburban electric train in various aspects were at a very satisfactory level. It shows that passengers have more confidence in the Red Line suburban electric train service. Also at present After implementing the policy of the maximum electric train fare not exceeding 20 baht, resulting in the number of passengers increasing continuously and the company has implemented various policies and measures to improve service levels. Including security all the time. In particular, the service standards for which the company has passed ISO 9001: 2015 certification cover the scope of electric train operation, safety, and maintenance engineering.
From the Bureau Veritas (BV) certification body, which is an organization that provides quality assessment and certification services. Occupational health and safety at the global level
The company is still committed to Develop the organization to become a leader in providing electric rail services with international standards. Focus on creating maximum satisfaction for service users to the best of our ability.
Source: Thai News Agency
