Bangkok, Bangkok joins hands with the Civil Service Commission to train 100 people with disabilities, preparing to work as Chat Agents, providing information services to Bangkok residents in 50 districts.
(2 Nov. 2023) Bangkok (Bangkok) together with the Department of Promotion and Development of the Quality of Life of Persons with Disabilities (PD) organized a workshop for 100 people with disabilities who are Bangkok's hired employees who work in the district offices of All 50 districts of Bangkok to prepare to work as Call and Chat agents. Employees answer calls and answer questions via telephone and online channels. with Ms. Sonthaya Bunyaphusit, Deputy Director-General of the Department of Promotion and Quality of Life Development for Persons with Disabilities. and Mr. Panumas Sukamporn, Advisor to the Governor of Bangkok Participated in the opening ceremony at TK Place Chaengwattana Hotel.
Mr. Panumas revealed that the policy of the Governor of Bangkok is to encourage people with disabilities to have jobs and to live in a good working environment. There have been 395 people with disabilities accepted to work in Bangkok agencies, including 22 civil servants, 46 permanent employees, and 317 volunteers working at bureaus - district offices and projects. It is expected that within 2-3 years. Bangkok will be able to employ more than 600 people with disabilities and promote the creation of a good working environment. Bangkok is committed to being a role model and inspiration for government and private sector agencies in hiring people with disabilities to work.
For training people with disabilities today It is an expansion of the results of the Bangkok Metropolitan Administration's initiative to hire disabled employees to work in Call Center 1555, which has the ability to receive telephone calls at 98%, with only 2% of missed calls. In addition, the results of satisfaction ratings Satisfaction from more than 90% of the people who use the service because problems that have been complained through the Bangkok Hotline 1555 have been well responded to. Bangkok has therefore taken the service model for people with disabilities to further develop it into a Call and Chat agent, an employee answering calls and answering questions via telephone and online channels. which will continue to be stationed at district offices in all 50 districts. However, for those who are unable to travel to work at district offices, they can choose to work from home using the Call Chat Agent system designed by Vulcan Coalition.
Source: Thai News Agency