Bangkok: "Supamas" has issued directives to tighten control over the beauty business following a deadly incident at a clinic, stressing the need for consumer protection enhancements.
According to Thai News Agency, Ms. Supamas Isarabhakdi, Minister attached to the Prime Minister's Office, has instructed the Office of the Consumer Protection Board (OCPB) to investigate the circumstances of a death at a cosmetic clinic in Nakhon Pathom province. The incident has prompted public concern and led to a call for a systematic upgrade of consumer rights protection in the cosmetic sector.
Ms. Supamas emphasized the urgent need to examine service contracts in the beauty industry, suggesting that these businesses might need to be classified under contract regulation. This would establish clear standards for consumers, ensuring that rights, duties, and responsibilities are well-defined, reducing exploitation, and providing concrete evidence for any legal proceedings.
She stated, "A fundamental consumer right is safety. If negligence is proven, the Consumer Protection Board is prepared to pursue legal action on behalf of the victim's family."
The beauty industry currently operates under several laws, such as the Medical Facilities Act and the Consumer Protection Act. Ms. Supamas noted that these can sometimes overlap, leading to enforcement challenges. She has directed the CPB to collaborate with the Ministry of Public Health and the Medical Council of Thailand to streamline regulatory mechanisms and reduce duplication of powers.
The CPB also advised the public to verify information before opting for beauty services, especially those involving surgery. Essential checks include confirming the medical facility's license, verifying doctors' credentials via the Medical Council's website, and maintaining comprehensive evidence like financial transactions and promotional materials.
If any suspicious activity is noted at clinics, consumers are encouraged to file complaints through the OCPB hotline or the OCPB Connect app, available 24/7.
Ms. Supamas concluded by underscoring that safety must accompany beauty, and that standard contracts are critical tools for safeguarding consumer rights.