Bangkok: Suvarnabhumi Airport has issued an apology to passengers following an incident involving inappropriate behavior by an officer at a baggage X-ray checkpoint. The airport has confirmed that it is taking steps to improve services at its security checkpoints.
According to Thai News Agency, the apology comes in response to complaints that surfaced on social media on February 23, 2026. Passengers reported inappropriate language and gestures by staff at the baggage X-ray checkpoint, prompting the airport to acknowledge the issue and commit to utilizing passenger feedback for service improvements. The airport assures that its staff will strive to be courteous, respectful, and clear in their communication.
Suvarnabhumi Airport has taken immediate action by instructing the company responsible for security services at the baggage X-ray checkpoints to enhance service efficiency. The company is now required to conduct pre-duty meetings with staff to emphasize the importance of readiness, professionalism, and the provision of accurate information to passengers. Additionally, the airport has mandated further service training for staff to elevate service quality. In cases of non-compliance, the airport is prepared to take appropriate action and evaluate its supervisory measures.
The airport reiterated its apology for the incident and assured passengers that feedback has been compiled to facilitate ongoing improvements and development of its services.