Bangkok: The Marine Department has taken decisive steps to address allegations of bribery within its operations by emphasizing the use of electronic systems to ensure transparency and urging service users to avoid intermediaries. According to Thai News Agency, the Marine Department has been identified as the 4th ranked agency for offering bribes and 2nd in terms of the highest value of bribes, as per a survey conducted by a joint committee of three private sector institutions and the "Friends Who Can't Stand It Anymore" group. In response, the department has clarified its commitment to providing transparent and verifiable services through electronic systems, aiming to reduce personal interactions and discretionary decision-making in service delivery. The department's mission involves providing licensing and certification services to the public and businesses in water and maritime transport. This includes renewing vessel licenses, preparing registration documents, granting departure permits, and offering pil otage services. In fiscal year 2025, the department reported delivering a total of 287,427 services. To further enhance transparency, the Marine Department will issue a "Notification of Rights of Service Users in the Waterway Transportation Sector." This notification will be disseminated through various media, including the department's website and Facebook page, detailing service fees and completion timeframes. Additionally, letters will be sent to associations such as the Thai Shipowners Association and the Waterway Transport Operators Association, urging them to use electronic systems for applications and payments, and to eschew intermediaries. The department is also preparing to engage with the Joint Committee on Commerce to request detailed information supporting a public opinion survey on its services. This data will be used to refine service efficiency and uphold transparency, accountability, and integrity in its operations.
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