Bangkok, The BoT orders UOB to expedite solutions to the problem of transferring customer data from Citibank, canceling the payment apportionment system. By the end of June, contact center employees will be added.
Miss Suwanee Jesadasak, Assistant Governor Financial Institution Supervision Line The Bank of Thailand (BOT) revealed that the BoT has instructed UOB to closely follow up on progress in resolving problems that arose after the data transfer from Citibank and urged UOB to expedite. Solve problems that occur Both in terms of providing contact center services that are difficult to contact. Problems from using the UOB TMRW App and problems from the automatic payment allocation system of UOB Bank. The bank has hastened to correct this by canceling the payment apportionment system. By the end of June, customers will be able to choose to pay the balance on each card according to their needs. As for the interest incurred from this problem, the bank will waive it for customers. Customers therefore do not ne
ed to take any action. UOB has already started communicating the cancellation of the said system on the bank’s social media platform. and will gradually send direct messages to customers via SMS.
As for the case of the UOB contact center that is difficult to contact, The bank has greatly increased the number of employees. To answer questions and recommend solutions to problems for customers through various channels, the BoT holds weekly meetings to follow up on progress with the bank.
However, if customers still encounter problems, they can file a complaint through the UOB contact center. Or make a complaint through the BoT at number 1213.
Source: Thai News Agency