Bangkok: "Supamas" has ordered a comprehensive manhunt for a ride-hailing app driver who allegedly abandoned and assaulted a Japanese tourist in the Asoke area. The Minister attached to the Prime Minister's Office has instructed the Consumer Protection Board to collaborate with the police and transport authorities to locate the driver, emphasize platform responsibility, expedite compensation, and work to restore the country's image.
According to Thai News Agency, Ms. Supamas Isarabhakdi, who supervises the Office of the Consumer Protection Board (OCPB), has directed Mr. Ronnarong Poolpipat, Secretary-General of the OCPB, to assist the 52-year-old tourist who was reportedly ejected from a vehicle after the driver deemed the fare insufficient and subsequently assaulted the tourist, resulting in injuries.
The incident is seen as a serious breach of consumer rights under Section 3 of the Consumer Protection Act B.E. 2522 (1979), which applies to all consumers, including tourists. The Act ensures safety and fairness, requiring that consumers reach their destination safely and are compensated for damages. The OCPB has summoned the app service provider to clarify its driver screening measures and penalties on June 5, 2026. A meeting with other similar businesses is scheduled for June 12, 2026, to establish standardized regulatory guidelines.
Ms. Suphamas emphasized the importance of holding the platform accountable for passenger safety and not merely banning the driver. She highlighted systemic issues with the vehicle, driver, and platform screening systems, calling for cooperation with the Royal Thai Police, the Department of Land Transport, and the Electronic Transactions Development Agency (ETDA) to pursue the driver and ensure compliance with regulations. The OCPB will also offer legal assistance to the victims and report findings within 30 days.
Ms. Suphamas commended local citizens for assisting the tourists, recognizing their role in maintaining the country's reputation. The government expressed gratitude for their support.
Consumers facing rights violations can report via the OCPB hotline 1166, the OCPB Connect application, the website ocpb.go.th, or Damrongtham Centers nationwide. Foreign tourists in need of urgent help can contact the Tourist Police hotline 1155, available 24/7.